Is this course for me ?
The certificate in Front Office Operations provides those interested
in working in this area with an insight into how a front office
operates. It also provides those currently working in this area with
an opportunity to upskill. The course provides learners with the
skills, knowledge and competencies to enable them to develop and
demonstrate an understanding of functions and procedures associated
with hotel reception, with due regard to professionalism and
The programme will introduce the concept of upselling and sales
techniques for use on the phone and through social media.
E-marketing tools used in the hospitality industry will be
explored. Learners will be introduced to the various techniques
used for revenue management and how they may be applied. Delivery
will be online or a blended approach with practical application,
included using the Property Management System Rezlynx (Guestline)
through a web –based format.
||Front Office Operations