Is this course for me ?


The Certificate in Sales and Customer Service provides those already working in a sales role across sales sectors with greater insight into the selling profession with an additional focus on customer service, and, will provide those looking to move into a sales role with an understanding of the selling process and the importance of customer care.

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SEMESTER MODULES MANDATORY/ELECTIVE CREDITS
1 Enhanced Cutomer Care Mandatory 10
Sales Skills Mandatory 10
2 Applied Learning - Work Based Learning Mandatory 10

Follow On Courses

Follow up programmes elsewhere include:

  • Bachelor of Business (Common Entry)
  • Higher Certificate in Business (Administration, IT & Customer Service)


Key Information

Evening Delivery
Programme Fee
Unemployed/Returning to Work: €0
Formerly Self Employed: €0
Graduate: €0
Employed: €220
Course Starting: 25/01/2021
Course Ending: 31/01/22
Closing Date for Application: 18/01/2021
Contact: julystimulus@lyit.ie

Further Information

Department Administration: +353 (0)74 918 6211 / +353 (0)74 918 6210

Head of Department Patricia Doherty
Email: Patricia.Doherty@lyit.ie
Telephone: +353 (0)74 918 6202

School and Department
School of Business
Department of Business Studies