1 year / Level 7 / Part-time
Is customer care and selling topics that interest you? If they do, you probably already have derived that through careful design, meticulous attention to service processes and identifying a way to gauge customer sentiment an organisation can play to their strengths and identify opportunities for improving the guest experience to grow a business.
Adapting a customer-centric sales approach is not an easy task, especially for companies who have already established their own type of sales culture. Until now, most of the business entities from various industries were using product-centric sales strategy, in order to set their focus on increasing sales and revenues. But upon analysis, the tourism industry has always been more people-centred than any other business sector.
Certain semesters of this course are taken in common with other courses.
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Department Administration: +353 (0)74 9186613 / +353 (0)74 9186207
Head of Department Nicola Dunnion Email: nicola.dunnion@atu.ie Telephone: +353 (0)74 918 6645
School and Department Faculty of Business Department of Tourism & Sport
Certificate (Level 6)
Diploma (Level 7)
Certificate (Level 7)