Is this course for me?
Is customer care and selling topics that interest you? If they do, you probably already have derived that through careful design, meticulous attention to service processes and identifying a way to gauge customer sentiment an organisation can play to their strengths and identify opportunities for improving the guest experience to grow a business.
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Adapting a customer-centric sales approach is not an easy task, especially for companies who have already established their own type of sales culture. Until now, most of the business entities from various industries were using product-centric sales strategy, in order to set their focus on increasing sales and revenues. But upon analysis, the tourism industry has always been more people-centred than any other business sector.
With the arrival of customer-centric sales, the tourism industry has no other choice but to adopt this new trend immediately. This is key for each separate business entity in the sector, for them to maintain their competitive advantage and continue their steady development.
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Certain semesters of this course are taken in common with other courses.
Key Information
Click
here for further information on application procedures for this Springboard funded programme.
Fees
EU Fees: Springboard funded (subject to eligibility criteria)