• » Higher Certificate in Business Studies Front Office Management

    Programme Title Higher Certificate in Business Studies Front Office Management
    CAO Code LY306
    LYIT internal code LY_TFMGT_C
    Duration 2 Years
    Standard Code Places: 32
    National Framework Level 6
    Award Type Major
    Awarding Body LYIT, under Delegated Authority from HETAC
    Is this Programme for Me?
    This two year semesterised full-time programme incorporates core business studies modules as well as focusing on the theory and practice of Hospitality Front Office Operations. Check out the exciting aspects of Irish tourism” click here.
    Minimum Academic Entry Requirements
    Grade D3 at Ordinary level in a minimum of five subjects in the Leaving Certificate, including passes in Mathematics and in either Irish or English (or equivalent qualification). In the absence of Maths, six passes including English/Irish and (a) two commercial subjects or (b) one commercial subject and a continental language.
    • FETAC applicants click FETAC
    I am a mature person, can I apply?
    Applicants who will be 23 years of age or older by the 1st January in the year of entry and who have appropriate work experience in the hospitality or related industry, may be exempted from the academic requirements outlined above and admitted to the programme following an interview, provided they have applied, via the CAO, before February 1st. How long will I have to study?
    This is a two year full time semesterised programme. There are 4 semesters in total. Each semester consists of 6 modules i.e. 5 mandatory modules plus 1 elective.
    Learners will have the opportunity to complete a 320 hour mentored professional internship in registered establishments at the end of year 1.
    What will I have to study?
    Year/SemesterProposed Modules,
    subject to approval    		Mandatory/
    Elective    		No of creditsClass hours per week
     1/1  International Tourism and Hospitality Mandatory  5  3
     IT Applications and Business Maths 1 Mandatory  5  3
     Accounting Practice Mandatory  5  3
     Front Office Operations Mandatory  5  4
     Office Administration Mandatory  5  3
     Learning Lifestyle and Communication Skills Elective  5  3
     Gaeilge Elective  5  3
     1/2  Tourism Impacts Issues and Planning Mandatory  5  3
     IT Applications and Business Maths 2 Mandatory  5  3
     Introduction to Management Mandatory  5  3
     Advanced Front Office Operations Mandatory  5  4
     Facilities Operations Mandatory  5  3
     Language 1 Mandatory  5  3
     2/3  Human Resource Management 1 Mandatory  5  3
     Principles of Marketing Mandatory  5  3
     Business Law Mandatory  5  3
     Hospitality Industry Computer Systems Mandatory  5  3
     Quality Assurance and Sales Techniques Mandatory  5  4
     Cultural Behaviour and Tourism Elective  5  3
     Language 2 Elective  5  3
     2/4  Employment Legislation Mandatory  5  3
     Services Marketing Mandatory  5  3
     Management Accounting Mandatory  5  3
     Revenue Management Mandatory  5  4
     Economics Mandatory  5  3
     Heritage Tourism Studies Elective  5  3
     Language 3 Elective  5  3
    Learning Outcomes
    This programme provides the basis for a progressive career both for learners seeking entry into the Irish and International hospitality industry with a specialisation in Front Office Management.
    Are there follow-up Programmes Available?
    This programme provides learners with the relevant knowledge, skills and competencies necessary for effective and professional front office management. It also provides graduates with the opportunity to progress to further studies at degree level in hospitality and tourism or other Business Studies programmes.
    What career opportunities will this course provide?
    The programme prepares you for a progressive career as a multi-skilled professional in the dynamic hotel sector. The structure of the programme reflects the modern, focussed nature and operating environment of the hotel sector and the role of the front office manager in meeting the needs of a diverse client group within this context. On completion of the two year programme learners can expect to work in a position of responsibility (shift leader/supervisor) in larger hotels. When does the course commence?
    This course begins in September each year. How do I apply?
    How to Apply
    FOR FURTHER INFORMATION:
    • Contact Ciarán ó hAnnracháin, Head of Department of Hospitality & Tourism, Letterkenny Institute of Technology by
    • E- Mail: ciaran.ohannrachain@lyit.ie
    • Telephone: (074) 9186603